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Cool-off periods and self-exclusion
Pledoo provides account-limiting tools designed for different levels of concern—from short breaks to longer restrictions. If you decide you need distance from gambling, you can request a stand-by (cool-off) period or a self-exclusion option for a defined duration.
Typical timeouts include:
- 24 hours
- 7 days
- 30 days
- 2 months
- longer periods (with email confirmation via the security channel listed by Pledoo)
Once a timeout or self-exclusion is requested, you’ll need to close any active game tables and log out so the restriction can begin. During the restriction period:
- you won’t be able to access games and services
- deposits and withdrawals will be blocked
- inter-account transfers won’t be available
- marketing emails and newsletters will stop once the cool-off is activated
To help us support you properly, Pledoo may ask for basic context on why you want to limit your account. This isn’t about judgment—it helps our team respond responsibly and, when needed, guide you toward additional steps that may help.
In cases where Pledoo identifies signs that gambling could cause serious financial harm, we reserve the right to close an account as a protective measure.
Independent support and blocking tools
Some players benefit from extra barriers that work beyond a single casino account. There are third-party tools designed to limit access to gambling-related websites and reduce impulsive play. Pledoo recommends solutions such as Betfilter and Gamblock for site blocking, and also points to organisations like GamCare and Gambling Therapy for additional guidance and support.
If you feel the situation is becoming difficult to manage alone, seeking independent help is a strong and responsible step.
Underage gambling and verification
Pledoo takes underage gambling seriously. Gambling is an adult activity, and it is illegal for anyone under 18 to gamble with Pledoo. To protect players and maintain a safe environment, we may request identity verification documents at any time and can suspend an account until appropriate proof of age and identity is provided.
Parental controls
If you share a device with children or want additional protection at home, parental control software can help restrict access to gambling content. High-quality monitoring and blocking applications exist for this purpose, including products such as Net Nanny and Cyber Patrol.
Honest cooperation and responsible use of safeguards
We work to provide tools and procedures that support safer play, but responsible gaming is most effective when there is honest cooperation between the player and the platform. If a customer attempts to bypass safeguards—such as by providing false information during registration, avoiding previously requested limits, or trying to work around exclusions—Pledoo cannot be held responsible for resulting harm. Our tools are designed to help, and they work best when they’re used as intended.
If you have questions about responsible gaming options, limits, timeouts, or self-exclusion, contact our customer support team through the Contact section for guidance.